Terms of Service
About Us
This website is operated by PG Perform (“we”, “us”, “our”). By accessing or using this website, or by placing an order, you agree to be bound by these Terms of Service.
Eligibility
You must be at least 18 years old to purchase from this website. By placing an order, you confirm that you meet this requirement and that you are legally permitted to purchase research chemicals in your jurisdiction.
Product Use
All products sold on this website are intended strictly for laboratory and research purposes only. They are not for human or animal consumption, and are not drugs, dietary supplements, cosmetics, or food products. Full terms governing product use are set out in our Research Use Disclaimer, which forms part of these Terms of Service.
Orders and Acceptance
Placing an order through this website constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including where we suspect misuse, fraudulent activity, or a breach of these Terms. Order confirmation does not guarantee product availability.
Pricing and Payment
All prices are listed in GBP (£) and include VAT where applicable, unless otherwise stated. We reserve the right to change prices at any time without notice. Payment must be received in full before an order is dispatched. We reserve the right to use third-party payment processors, and your payment details are handled directly by those processors in accordance with their own terms and privacy policies.
Shipping and Delivery
Delivery timeframes stated on this website are estimates only and are not guaranteed. Risk in the goods passes to you upon delivery. We are not responsible for delays caused by couriers, customs, or circumstances outside our reasonable control.
Returns and Refunds
Due to the nature of the products sold, we do not accept returns once an order has been dispatched, except where the product received is faulty, incorrect, or does not match its description. Claims for faulty or incorrect items must be made within 14 days of delivery, with supporting evidence (e.g. photos), by contacting us directly.
Cancellations
Orders may be cancelled prior to dispatch by contacting us directly. Once an order has been dispatched, it cannot be cancelled.
Intellectual Property
All content on this website, including but not limited to text, graphics, logos, and images, is the property of PG Perform or its licensors and may not be reproduced, distributed, or used without prior written consent.
Limitation of Liability
To the fullest extent permitted by law, PG Perform shall not be liable for any indirect, incidental, or consequential loss arising from the use or misuse of any product purchased through this website. Our total liability in respect of any order shall not exceed the amount paid for that order. Nothing in these Terms limits our liability for death or personal injury caused by negligence, or for fraud, to the extent such limitation is not permitted by law.
Indemnity
You agree to indemnify and hold PG Perform harmless from any claims, losses, or damages arising from your use or misuse of any product purchased through this website, or your breach of these Terms.
Changes to These Terms
We may update these Terms of Service at any time. Changes will be posted on this page, and continued use of the website following any changes constitutes acceptance of the updated Terms.
Governing Law
These Terms are governed by the laws of [England and Wales / Scotland], and any disputes shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.